Terms of Service

Effective Date: 10 June 2025

By signing up for any service provided by Real Online Coaching, you agree to the following terms and conditions. Please read them carefully before committing to any coaching service.

1. Medical Disclaimer & Client Responsibility

  • All programs provided by Real Online Coaching are for individuals in good general health.

  • You must consult with a doctor or qualified medical professional before beginning any exercise or nutrition program.

  • By joining the coaching service, you acknowledge that:

    • You have no medical condition that prevents you from safely participating in physical activity.

    • You will inform your coach of any new injuries, health concerns, or medical conditions that arise during the coaching period.

    • You are participating in this program voluntarily and at your own risk.

Real Online Coaching and its coaches are not liable for any injury, illness, or adverse effects that may result from your participation in the coaching program.

2. Commitment and Minimum Term

  • All coaching packages require a minimum 3-month commitment upon sign-up.

  • After the initial 3-month period, you may continue month-to-month with at least 14 days' notice for cancellationbefore your next billing cycle.

  • Payments are collected monthly in advance via Stripe.

3. Client Expectations

As a client, you agree to:

  • Complete your check-in form and submit updates on time each week.

  • Communicate honestly and openly with your coach.

  • Commit to the agreed training and nutrition plan.

  • Be respectful and professional in all communications.

4. Coach Expectations

Your coach agrees to:

  • Deliver a bespoke training and nutrition program based on your goals and circumstances.

  • Provide weekly check-ins and feedback.

  • Support your progress and adapt the plan as needed.

  • Maintain confidentiality of all personal data.

5. Refund Policy

  • You are entitled to a 14-day money-back guarantee from the date of your initial sign-up.

  • After this period, no refunds will be issued for remaining weeks within the 3-month commitment.

  • Cancellations after the initial 3 months require 14 days’ notice.

6. Confidentiality and Data Protection

  • All personal data and communications are kept confidential in accordance with GDPR guidelines.

  • Real Online Coaching will never share or sell your data to third parties.

  • Any photos or progress images submitted by you are treated as strictly confidential and will never be shared publicly or used for marketing purposes without your explicit consent.

7. Intellectual Property

  • All programs, written content, videos, and materials are the intellectual property of Real Online Coaching.

  • You may not copy, reproduce, or distribute coaching materials without express written consent.

8. Results Disclaimer

  • Individual results will vary based on effort, adherence, and individual differences.

  • No guarantees are made regarding specific outcomes such as fat loss, muscle gain, or performance improvements.

9. Modifications to Terms

Real Online Coaching reserves the right to modify these terms and conditions at any time. You will be notified in advance of any major changes.

If you have any questions or concerns, please contact Matt at info@realonlinecoaching.com